Returns


The Right to Return - Cooling-off period

Returns at Hortoshop.com
As part of the 'Act Remote Buying' the consumer, when making purchases over the Internet, has the right to a 'cooling off' period of 14 days after delivery of the product. Within this period a product can be returned without reason, with the returning costs at the Consumer´s expense. The product can only be returned unused and, if possible, in its original packaging. If an order is already refused at the door, the consumer has to pay the shipping costs.

How to return at Hortoshop.com

Complete the return form and send it within 14 days together with the product to be returned in the original packaging to:

2Clever Homeshopping B.V.
Department: Returns
Rangeerweg 6
NL-6114 BC Susteren

If you wish to return the goods and cancel the order made through this site, do this as soon as possible after reception. Shipping costs and risk are at the consumer's expense. The Consumer shall return the product with all delivered accessories and, as far as reasonably possible, in the original condition and packaging and postage prepaid (postage due mail is already refused by PostNL). If the returned goods are complete, if possible in original packaging and unused, we will refund the paid purchase price as soon as possible to your account. Add for a quick settlement always a copy of your order with the phrase 'cancellation' and your bank account number. It is not enough to just send the goods back.

No return form received or lost the return form? Click here to download the return form.

Consequences of applying the right to return
For a correct application of the law, both parties shall reverse the mutual services provided. If the consumer cannot return the received product, or only partially or in deteriorated condition, then he will have to compensate the loss. This does not apply if the impairment is solely due to the checking or use of the delivered product, to the extent necessary to judge whether the consumer wishes to keep the product as for example in a shop would have been possible. The consumer may reduce the risk of loss by not using the product and take no actions that omits the value of the product.

More information regarding the right of withdrawal can be found in our  General Terms and Conditions.

The return policy as listed and described here is only applicable for individuals. Companies can contact our Business to Business division with questions about the possibilities of returns.

Important
The right to return does not apply to the delivery of goods that have been specially ordered for the customer, tailor-made or assembled. For more information see our terms and conditions.